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30 November 2021 

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Billington Export Ltd guarantee Guarantee

Billington Export Ltd guarantee that all items listed in our online catalogue:

  • Are accurately described regarding country of manufacture etc.
  • Are checked to ensure uniform and clean appearance throughout the batch.
  • Guarantee – All tubes are guaranteed to meet manufacturers specifications for 90 days from despatch, except for breakage or when damaged by operation outside manufacturers’ specified ratings. Billington Gold tubes are guaranteed for 12 months from despatch. Certain expensive tubes are marked in the catalogue, eg: guaranteed 6 months, 18 months etc. Guarantee runs from the despatch date, not the date you plug in to equipment. Eg 12 month guarantee ends 12 months after leaving Billington warehouse. Please test your purchases upon receipt, even if the items are for future use. Please notify us of any issues within the guarantee period. Dealers: we suggest you test all valves tubes etc upon receipt, as our guarantee does not extend beyond you and ends when you re-sell the item.
  • Conditional guarantee items carry a guarantee limited to that offered to us by the individual suppliers concerned.
  • These suppliers usually give free of charge replacements in the unlikely event of any problem; however, this depends upon the technicalities of any returned item. Because we value both your custom and our reputation, we will treat all claims for replacements as sympathetically and generously as possible.
  • For a few items in this catalogue we use the word warranty, but the correct term is guarantee.

Billington Export Ltd guarantee that:

  • In the unlikely event that an item (or items) you order online are not available we will email you as quickly as possible to suggest an alternative product or solution.

This guarantee is in addition to, and does not affect, your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

For more information about guarantees, cut cooling off period etc. please refer to the terms and conditions section, (find the link on the left-hand side of the homepage.

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